Refund & Cancellation Policy

1. Overview & Australian Consumer Law

Alliance Group Pty Ltd and AUasbestos operate in full compliance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010. Our services and testing products come with non-excludable statutory consumer guarantees.

2. On-Site Inspection & Laboratory Analysis Services

• Service Guarantees: All inspections and testing are performed in strict accordance with Queensland WHS Regulations and NATA laboratory quality standards.
• Rescheduling: You may reschedule an on-site asbestos inspection or builder consultation free of charge provided you give at least 24 hours' notice prior to the scheduled booking.
• Cancellations: If you cancel a booked site inspection with more than 24 hours' notice, any pre-paid deposit will be refunded in full. Cancellations made with less than 24 hours' notice where our technician has already been dispatched may incur a nominal call-out fee to cover travel and mobilization costs.
• Laboratory Processing: Once physical samples have been extracted and logged into our partner NATA-accredited testing laboratory, analytical testing fees are non-refundable as the laboratory service has been executed.

3. Compliance Shield™ Document Reviews

The $395 + GST fixed-fee Compliance Shield™ document audit includes a preliminary document validation phase. If our directors determine your uploaded documents are incomplete prior to commencing the formal audit, we will request the required material before proceeding. Once the formal written analysis is prepared and delivered, review fees are non-refundable.

4. Construction, Renovation & Demolition Works

Contracts for residential, commercial, or asbestos removal works are governed by standard Queensland National Construction Code compliant construction contracts. Milestone payments, variations, progress claims, and contractual termination terms will be clearly outlined in your signed service agreement.

5. Refund Process & Timelines

• Submission: To request a refund or cancellation, please email our accounts team at info@alliancegroups.com.au with your invoice/quote number and reason for request.
• Review: Requests are reviewed and responded to within 1–2 business days.
• Disbursement: Approved refunds are credited directly to your original payment method (Bank Direct Deposit or Card) within 3–5 business days.

6. Contact Us